Got a question? We want to help!
Take a look at some frequently asked questions.
ARE ALL ITEMS USUALLY RESTOCKED?
Items are not guaranteed to be restocked so we suggest to buy all of the items that you love before they sell out! We also have a product notification form under every item. This is the fastest way you will be notified on restocks.
WHAT IF THE ITEM I RECEIVED IS FAULTY OR DAMAGED?
We inspect all items before they are dispatched and work hard to try and make sure all items are sold at a high quality. However if you have a concern with a faulty or damaged item, please email us at email@example.com so we can urgently review the matter for you.
CAN I CANCEL OR CHANGE MY ORDER?
We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through here: https://roamloud.com/a/returns
AN ITEM I ORDERED IS OUT OF STOCK. WHAT HAPPENED?
If an item ordered is out of stock, a refund will be issued to the original form of payment prior to shipment. Refund notifications are sent to your preferred email address and will be noted in the payment section of your invoice.
WHERE DO YOU SHIP?
We ship within the United States and Canada.
HOW MUCH DOES SHIPPING COST?
For U.S. orders shipping is a flat rate of $4.99 USD. We offer free shipping within the United States for orders over $75.00. Shipping rates for Canada residents is determined during the checkout process.
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Orders on average take about 3-5 days to be processed in shipped. There are moments when we may experience a high volume of orders which may cause delays in processing of up to two weeks. We would notify via email if there were any delays with your order. OUR TEAM WILL CONTINUE TO DO OUR BEST TO ENSURE YOUR PACKAGE IS SHIPPED AS PROMPTLY AS POSSIBLE. ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFORMATION.
HAS MY ORDER BEEN SHIPPED YET?
Once we have shipped your order, we will send you a tracking number so that you will be able to track the progress of your order.
WHAT IS YOUR RETURN POLICY?
We happily accept returns within 14 days! Full priced items can be returned for an exchange or refund. For sale and promotional items are final sale. Return requirements: Within 14 days of receipt of your shipment. In original condition which means: unwashed, unworn, altered, damaged, and free of any stains, body scents, body odors, or distinct smells including perfumes. Item(s) with a bodily scent will be rejected and returned. All tags must be attached when returned. In the original packaging, if possible. Once you receive your label you have 7 days to drop or scan your item to your local post office. Begin the return process and read our entire Return Policy here: https://roamloud.com/a/returns
HOW DO I RETURN MY ORDER?
Start Here: https://roamloud.com/a/returns
YOUR RETURN POLICY SAYS 14 DAYS, BUT IS THAT FROM THE DATE I PLACE MY ORDER OR THE DAY I RECEIVE MY PACKAGE?
The 14-day period begins from the date of delivery (the day you receive your package).
CAN I EXCHANGE MY ITEM?
We do not offer exchanges at this time. We cannot guarantee that the size or item will be available once your product has returned to our facility. We welcome you to return your item(s) and repurchase the item(s) in your desired size or style once your refund has been completed. Begin your return process here: https://roamloud.com/a/returns
HOW CAN I BE A MODEL FOR ROAM LOUD?
We love new faces for our brand. Email us at firstname.lastname@example.org. Send 3 images of yourself in activewear attire (sports bra and workout leggings), with your height, weight, bust, waist, hip, and shoe size. Include “Model Submission” in the subject line. If we are interested in moving forward we will contact you.
WHERE ARE YOU LOCATED?
We are currently located in Providence, Rhode Island.
DO YOU HAVE RETAIL LOCATIONS?
No. You can only purchase our products from roamloud.com. We do have pop ups shops throughout the year. Join our mailing list for dates.
WHERE ARE YOUR PRODUCTS MADE?
Roam Loud works in collaboration with professional manufacturers located abroad, who are the leaders in the garment industry; specializing in research, development and the production. Please contact customer service to discuss any products in particular.
HOW DO I CHECK MY BALANCE?
At this time you are unable to check your own gift card balance, but you can email us at email@example.com and we can send you your balance information.
CAN GIFT CARDS BE RELOADED?
No, you can't reload a gift card.
CAN A GIFT CARD BE USED MORE THAN ONCE?
Yes, provided there is still a balance remaining on the card.
CAN A GIFT CARD BE USED TO BUY A GIFT CARD?
No, you can't use a gift card to buy another gift card.