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FREE SHIPPING ON U.S. ORDERS OVER $150

FAQs

Got a question? We want to help!

Take a look at some frequently asked questions.

products

ARE ALL ITEMS USUALLY RESTOCKED?

We are no longer restocking past styles on our site. All new releases are announced via email and on our social media platforms. Sign up on our mailing list and turn on your post notifications.

ORDER ISSUES

WHAT IF THE ITEM I RECEIVED IS FAULTY OR DAMAGED?

We inspect all items before they are dispatched and work hard to try and make sure all items are sold at a high quality. However if you have a concern with a faulty or damaged item, please email us at support@roamloud.com so we can urgently review the matter for you.

CAN I CANCEL OR CHANGE MY ORDER?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through here: https://roamloud.com/a/returns

AN ITEM I ORDERED IS OUT OF STOCK. WHAT HAPPENED?

If an item ordered is out of stock, a refund will be issued to the original form of payment prior to shipment. Refund notifications are sent to your preferred email address and will be noted in the payment section of your invoice.

I THINK MY PACKAGE WAS LOST OR STOLEN. WHAT NOW?

UPS states you can file a claim for a package if it has not been delivered 24 hours after the expected delivery date and time. Before filing a claim, be sure you’ve checked all exterior doors and other locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package. If you’re still unable to locate the package please file a claim at ups.com. Once a claim has been filed UPS will investigate if the item was indeed delivered. If they report that the item was delivered we are not responsible for lost or stolen packages. If they report that they have lost your package we will replace the item at no cost. ONLY if item is out of stock will a refund then take place. The customer assumes all responsibility once a tracking has been issued. If an unclaimed package has been returned back to us, we reserve the right to charge additional shipping costs to mail the package out again. Roam Loud is not responsible for packages that are delayed due to weather such as a natural catastrophic event.

DELIVERY

RETURN TO SENDER/UNDELIVERABLE/REFUSED PACKAGES

Some reasons this may happen but not limited to are: 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be refunded minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns/Support Department. Please note that we do not guarantee your items will be in stock at the time of your reorder.

WHERE DO YOU SHIP?

We ship within the United States, Canada, and the United Kingdom.

HOW MUCH DOES SHIPPING COST?

For U.S. orders shipping is a flat rate of $5.99 USD. We offer free shipping within the United States for orders over $150.00. Shipping rates for Canada residents is determined during the checkout process. International shoppers please be aware we ship via UPS. We are not responsible for any additional fees (ie brokerage fees) they may charge you.

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

Orders on average take about 5-7 days to be processed. Shipping within the U.S. takes approximately 2-10 days depending on your location. Once your package leaves our headquarters we have NO control with how quickly it arrives to the destination. There are moments when we may experience a high volume of orders which may cause delays in processing of up to two weeks. We would notify you via email if there were any delays with your order. OUR TEAM WILL CONTINUE TO DO OUR BEST TO ENSURE YOUR PACKAGE IS SHIPPED AS PROMPTLY AS POSSIBLE. ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFORMATION.

HAS MY ORDER BEEN SHIPPED YET?

Once we have shipped your order, we will send you a tracking number with the email provided when you ordered. This number will allow you to track the progress of your order.

MY TRACKING NUMBER STATES MY PACKAGE HAS BEEN "DELIVERED" BUT I CAN'T FIND IT.

UPS states you can file a claim for a package if it has not been delivered 24 hours after the expected delivery date and time. Before filing a claim, be sure you’ve checked all exterior doors and other locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package. If you’re still unable to locate the package please file a claim at ups.com. Once a claim has been filed UPS will investigate if the item was indeed delivered. If they report that the item was delivered we are not responsible for lost or stolen packages. If they report that they have lost your package we will replace the item at no cost. ONLY if item is out of stock will a refund then take place. The customer assumes all responsibility once a tracking has been issued. If an unclaimed package has been returned back to us, we reserve the right to charge additional shipping costs to mail the package out again. Roam Loud is not responsible for packages that are delayed due to weather such as a natural catastrophic event.

RETURNS/EXCHANGES

WHAT IS YOUR RETURN POLICY?

We happily accept returns within 18 days! Full priced items can be returned for an exchange or refund. For sale and promotional items are final sale. Return requirements: Within 18 days of receipt of your shipment. In original condition which means: unwashed, unworn, altered, damaged, and free of any stains, body scents, body odors, or distinct smells including perfumes. Item(s) with a bodily scent will be rejected and returned. All tags must be attached when returned. In the original packaging, if possible. Once you receive your label you have 7 days to drop or scan your item to your local post office. If your item is rejected, we can reship your item to you. Customer will be required to cover any costs involved in order to reship your order. Begin the return process and read our entire Return Policy here: READ REFUND POLICY

HOW DO I RETURN MY ORDER?

Start Here: https://roamloud.com/a/returns

I TRIED TO RETURN AN ITEM ON SALE, AND THE PORTAL WONT ACCEPT IT. WHY?

Items on sale or markdowns are considered final sale. These items are non-returnable, cannot be exchanged, or returned for store credit.

YOUR RETURN POLICY SAYS 18 DAYS, BUT IS THAT FROM THE DATE I PLACE MY ORDER OR THE DAY I RECEIVE MY PACKAGE?

The 18-day period begins from the date of delivery (the day you receive your package).

CAN I EXCHANGE MY ITEM?

We do not offer exchanges at this time. We cannot guarantee that the size or item will be available once your product has returned to our facility. We welcome you to return your item(s) and repurchase the item(s) in your desired size or style once your refund has been completed. Begin your return process here: https://roamloud.com/a/returns

HOW LONG WILL IT TAKE FOR MY REFUND TO BE PROCESSED?

Returns are processed within 15-20 business days after we receive your item(s).

WHY WAS MY REFUND LESS THAN THE ORIGINAL PURCHASE?

We do not refund original shipping costs or return label fee. Please note cost of return label fees vary. This is an automated labeled rate based upon your location.

WHY WAS MY RETURN REJECTED?

When a return is rejected, you are contacted via email and reason for return is listed, with photos, and reminder of return policy reminders. Items will be rejected if there are stains, body scents, body odors, makeup, animal hairs, deodorant marks, or distinct smells including perfume. When trying items on for the first time we STRONGLY suggest being free of lotions, sprays, deodorants, oils, etc. There are no exceptions.

MISC

HOW CAN I BE A MODEL FOR ROAM LOUD?

We love new faces for our brand. Email us at model@roamloud.com. Send 3 images of yourself in activewear attire (sports bra and workout leggings), with your height, weight, bust, waist, hip, and shoe size. Include “Model Submission” in the subject line. If we are interested in moving forward we will contact you.

WHERE ARE YOU LOCATED?

We are currently located in Providence, Rhode Island.

DO YOU HAVE RETAIL LOCATIONS?

No. You can only purchase our products from roamloud.com. We do have pop ups shops throughout the year. Join our mailing list for dates.

WHERE ARE YOUR PRODUCTS MADE?

Roam Loud works in collaboration with professional manufacturers located abroad, who are the leaders in the garment industry; specializing in research, development and the production. Please contact customer service to discuss any products in particular.

PROMOTIONS POLICY

SALES/PROMOTIONS/MARKDOWNS

Items on sale or markdowns are considered final sale. These items are non-returnable, cannot be exchanged, or returned for store credit.

gift cards

HOW DO I CHECK MY BALANCE?

At this time you are unable to check your own gift card balance, but you can email us at hello@roamloud.com and we can send you your balance information.

CAN GIFT CARDS BE RELOADED?

No, you can't reload a gift card.

CAN A GIFT CARD BE USED MORE THAN ONCE?

Yes, provided there is still a balance remaining on the card.

CAN A GIFT CARD BE USED TO BUY A GIFT CARD?

No, you can't use a gift card to buy another gift card.

I DON'T WANT OR NEED THE GIFT CARD I PURCHASED. CAN I GET A REFUND?

Unfortunately, gift cards are non-refundable.
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