Lost and Stolen Packages Policy
If your tracking number states your package has been delivered but you cannot find it UPS states you can file a claim 24 hours after the expected delivery date and time. Visit ups.com
Before filing a claim, be sure you’ve checked all exterior doors and other locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package. If you’re still unable to locate the package please file a claim at ups.com.
Once a claim has been filed, UPS will investigate if the item was indeed delivered. Based on their investigation, if they report that the item was delivered we are not responsible for lost or stolen packages. We can provide assistance if UPS reports item is lost or was not delivered.
The customer assumes all responsibility once a tracking has been issued. If an unclaimed package has been returned back to us, we reserve the right to charge additional shipping costs to mail the package out again. Roam Loud is not responsible for packages that are delayed due to weather such as a natural catastrophic event.